Friday, December 30, 2011

How to Get Premium Customer Service for Free

This is a follow-up to my last post.
Here I was thinking that Comcast and I had finally gone on our separate ways, when the letter from the collections agency arrived. The next day, the collections agency called to ask when I would making a payment - or else.
So, I contacted my new friends at the Executive Customer Service. The moment the receptionist answered the phone with "hello, how can I help you" I knew I had passed through to  the land of the privileged. Her helpful, cheerful tone augured a quick resolution of the problem. She closed my account with a zero balance. She called off the collections agency.  She accepted my version without challenge.
It only took a couple of minutes and was completely painless.

Lessons learned:
1. The rich and powerful have a separate customer service that spares them the time and energy we put into dealing with corporate customer service.
2. The rest of us too can get preferred treatment too. All you have to do is write a blogpost. The corporations will do whatever it takes to make your negative blog go away.

3 comments:

  1. The look out for a good debt recovery company should be expert in the domain.The commercial and dues of a company are inter-related and collection agency with low experience should be avoided.

    ReplyDelete
  2. To get the pending payments, the 'outside agency' working as debt collection service are approached.These debt collection services work through calls or letters mostly but we need to take care of how their success rate is.We should not get swayed by what they say.It is always good to hire a professional debt collector to get the amount back.

    ReplyDelete
  3. That was a good strategy and convenient,i can't imagine that customer service can help to pay your debt to a debt collector without invoicing.

    ReplyDelete