Corporate Incompetence?

In ths spirit of the Occupy movement's challenge to corporate hegemony, here is my own successful little battle.
Today, I successfully resolved a contested bill. We've all been there. The late fees were piling up. I called Comcast about the bills they keep on sending me even though I no longer receive  service.  I called them on several occasions over a period of months, starting in the summer, each time starting from square one. Each time, telling the whole story to two or more representatives.
Today, was unusual not only in resolving the bill but in the coded conversatuion about class (race?). Twenty minutes into my conversation with the third customer service rep - an African-American woman - she told me that if I insisted on challenging the bill, the person I had spoken to in August would end up getting coaching or being disciplined. I responded with as much kindness as I could muster but asked for a resolution of my complaint. It felt like we had engaged the race/class issue.
She offered me a choice: backdate my service cancellation to September, or, back to August - but only if the recording of my August call backed up my version. But, if I went with option B, and the corporation did not agree that that call supported my version, then I would ne liable until September. So, I asked what the difference in cost to me was between the two options. The rep, said I can't tall you. To find out what you owed back in August, I have to cancel your account, which will mean that we can't review it.
And so on and so forth.

Is this just incompetence or is there design behind this mess? It could be that corporations such as Comcast run an inefficient system, wasting many man-hours on fruitless cutomer service calls. But perhaps it does pay off for them. How many people give up on all the effort and time it takes to press for a fair resolution?  When the collection letters arrive, they just pay what they are told.

In the end, the rep back-dated my service cancellation to August.  The amount she said I owed still sounded high but life is too short. I asked her if the call was being recorded. I repeated our agreemen tout loud and made sure she voiced her consent. For the recording.

Next on my list: Alitalia.

The New Jews

Within the organized Jewish community, Zionism equals Judaism. Synagogues and other public Jewish spaces broadly advertize their identification with Zionism. For many Jews, Zionism is the only principle of Judaism. For them, not only does Zionism = Judaism but the reverse is true too: Judaism = Zionism.

Consequently, those Jews who are not Zionist are not accepted as full Jews by the mainstream community. Along with Jews for Jesus,  anti-Zionists are barred from Jewish communal life.

Yet, within the non- and anti-Zionist camps, there is a growing identification of young Jews with their  Judaism. Young, Jewish and Proud is a self-evident example.

And now, the International Jewish Anti-Zionist Alliance (IJAN) has embraced the ritual fast of Yom Kippur in its struggle for Palestinian liberty. 

Both these cases are comprised predominantly of young Jews. They see their activism as an authentic expression of their Jewish heritage. This trend will only grow in numbers and significance.

When will the mainstream Jewish community admit these dedicated, young Jews into the camp?


(A note on the IJAN fast: For some reason, IJAN has declared a 48 hour fast beginning tomorrow, Thursday, October 6 through Saturday, October 8. I expect folks are invited to choose when to fast during this period. For those of you considering the entire fast, you might be interested to know that early Rabbinic literature considered a requirement to fast for two days in observance of Yom Kippur, and ruled that this would be hazardous. They explained, paradoxically perhaps, that if one eats well on the day before Yom Kippur, that counts as a second day of fasting. The logic: it's that much harder to fast after feasting.)